Refund policy
Return & Refund Policy – Prestige Authentic
We want you to feel confident shopping with us.
We offer a 30-day return window from the date of delivery.
1. Return Eligibility
To qualify for a return:
• Item must be unused
• Item must be unworn and unwashed
• Item must be in original packaging
• All tags must be attached
• Proof of purchase required
Returns that do not meet these criteria may be refused.
2. Non-Returnable Items
The following items cannot be returned:
• Gift cards
• Final sale items
• Underwear / intimate items
• Items marked “Non-Returnable”
• Products damaged by misuse
• Items returned without approval
3. Return Request Process
To start a return, email:
support@prestige-authentic.com
Include:
• Full name
• Order number
• Reason for return
• Photos (if damaged or defective)
Returns must be approved before shipping.
Unauthorized returns will not be accepted.
4. Return Shipping Responsibility
Customers are responsible for return shipping costs unless the item is:
• Defective
• Damaged
• Incorrect item received
Original shipping fees are non-refundable.
5. Damaged or Incorrect Items
If your item arrives damaged or incorrect, contact us within 48 hours of delivery with photos.
We will provide a replacement or full refund.
6. Refund Process
Once your return is received and inspected:
Refund issued within 5–10 business days to the original payment method.
Processing time may vary depending on your bank.
7. Late or Missing Refunds
If you haven’t received your refund after 10 business days:
• Check your bank account
• Contact your credit card provider
• Then contact us
8. Exchanges
We do not offer direct exchanges.
If you want a different item, return the original and place a new order.
9. Order Cancellation
Orders may be cancelled within 12 hours of purchase.
After this time, orders enter fulfillment and cannot be cancelled.